FREE DRINK!!!! Sometimes you just gotta fight for what's right!
I ordered a specific coffee. It wasn't complicated. I ordered it as a Grande. I got a Venti. She said she wouldn't charge me which was the right thing to do.
I then tasted it and discovered it was not what I ordered. She said she'd remake it but she would have to charge me extra for the drink I was supposed to get. WRONG!!!
When you make a mistake, make it right. Don't screw up, inconvenience the customer and then charge them extra even if it's the true cost of what they purchased. I've NEVER been charged for their mistake at Starbucks!!!
I asked if there was a manager I could talk to. She said she can call him. In the meantime, the barista made me the drink I should have gotten.
Good thing the manager attended the "customer is always right" school. If not, there would have been an adult shit fit right in the Vegas airport. And I might have even gone Live here on Facebook. #thepowerofsocialmedia #luckystarbucks#notyouraveragecustomer